PRIVACY POLICY

GAMBLERS ANONYMOUS SCOTLAND (‘GA’)

PRIVACY POLICY UNDER THE GENERAL DATA PROTECTION REGULATION (EU) 2016/679 (“GDPR”)

Last updated December 2022

 

1. INFORMATION WE COLLECT

A. Information You Provide

I. Visiting our website. With the exception of the items described in Section II. below, we do not request any personal information from visitors to the website, or from anyone provided with login details as a member.  Our ‘meeting by distance search’ facility does require a UK postal code to be able to generate results.

II. Communication via our webchat facility. If you contact us by initiating a webchat on our website, we may receive information about you such as your name, email address, phone number, and any other information you choose to provide in the overall chat message.

III. Webchat agents. Those members who give valued service to our fellowship, by responding to webchat requests from visitors seeking assistance, are asked to provide certain items of information.  These may include first name, email address and telephone number and any other information deemed necessary to operate the service.

In all cases above (I,II & III), any personal information you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

B. Information We Collect When You Use Our Website.

I. Cookies and Other Tracking Technologies.  As occurs through most websites, we gather certain information automatically and store it in log files, and when you use our website, we may collect certain information automatically from your device. This information may include your internet protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page and referring URL.  To collect this information a cookie may be set on your computer or device when you visit our website. Cookies contain a small amount of information that allows our web servers to recognise you. We store information that we collect through cookies and log files to ensure you are receiving the most appropriate information according to your circumstances. We may also automatically collect information about your use of features of our website, about the functionality of our website, frequency of visits, and other information related to your interactions with our website.

II. Usage of our Website. When you use our website we may collect information about your engagement with, and utilisation of, our website, such as processor and memory usage, storage capacity, navigation of our website, and system-level metrics. We use this data to operate our website, maintain and improve the performance and utilisation of our website, develop new features, protect the security and safety of our website and our users, and provide user support. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our fellowship.

2. HOW WE USE INFORMATION

We use the information we collect in various ways, including to:

To provide, operate and maintain our website and webchat facility;
To improve, customise and expand our website;
To understand and analyse how you use our website;
To develop new services, features and functionality;
To communicate with you directly at your request;
For compliance purposes, as may be required by applicable laws and regulations, or as requested by any judicial process or governmental agency.

3. HOW WE SHARE INFORMATION

We may share the information we collect in various ways, including the following:

A. Analytics. We use analytics providers such as Google Analytics. Google Analytics uses cookies to collect non-identifying information. Google provides some additional privacy options regarding its analytics cookies at http://www.google.com/policies/privacy/partners/.

B. As Required by Law and Similar Disclosures. We may also share information to:

I. Satisfy any applicable law, regulation, legal process or governmental request;

II. Enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof;

III. Detect, prevent, or otherwise address fraud, security or technical issues;

IV. Respond to your requests; or

V. Protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organisations for fraud protection and spam/malware prevention.

VI. With Your Consent. We may share information internally with your consent but never with a third party

4. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Our legal basis for collecting and using the personal information described above will depend on the information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we have your consent to do so, and for a specific purpose that has been agreed with you.

5. SECURITY

GA is committed to protecting your information. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorised access, use or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the internet is not entirely secure.

6. DATA RETENTION

We retain personal information we collect from you where we have an ongoing legitimate need to do so (for example, to provide you with a service you have requested).

When we have no ongoing need to process your personal information, we will delete it.

7. ACCESS

To protect your privacy and security we may also take reasonable steps to verify your identity before updating or removing your information. The information you provide to us may be archived or stored periodically by us according to backup processes conducted in the ordinary course of service for disaster recovery purposes.

8. YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

If you wish to access, correct, update or request deletion of your personal information, you can do so at any time: (see ‘Contact Us’ section below).

In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information: (see ‘Contact Us’ section below).

Even if we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority: https://ico.org.uk/global/contact-us/

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

9. YOUR CHOICES

You can use many of the features of our website without providing any personal information, thereby limiting the type of information that we collect.

Many browsers have an option for disabling cookies to prevent your browser from accepting new cookies or to enable selective use of cookies. If you choose not to accept cookies there is a small risk that some features of our website may no longer work.

10. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our website. If we materially change the ways in which we use or share personal information previously collected from you through our website, we will notify you through our website, by email or other form of communication.

 

CONTACT US

If you have any questions or concerns about this Privacy Policy please feel free to email us at info@gascotland.org

Or write to:

Gamblers Anonymous Scotland
G.A. Scotland Service Office,
St. Columbkilles Halls, Room 3,
2 Kirkwood Street,
Rutherglen,
G73 2SL

The data controller of your personal information is Gamblers Anonymous Scotland.